privacy policy.

Last Updated: November 1st, 2023

1. Introduction

Welcome to maestro. At maestro, we are committed to safeguarding your privacy and handling your personal information responsibly in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. This privacy policy explains how we collect, use, share, and protect your personal information while ensuring GDPR compliance.

2. Information We Collect

2.1. Information Collected Automatically

When you access our website, we automatically collect specific information to enhance your browsing experience and improve our services. This includes your IP address, browser type, device information, page views, and the use of cookies and similar tracking technologies. These data points are collected to ensure the functionality and security of our website.

2.2 Information You Provide

You may voluntarily provide personal information when engaging with our website. This can include email addresses, names, and other details when you subscribe to newsletters, contact us, participate in surveys or promotions, or fill out forms. This information allows us to respond to your requests and customize your experience.

2.3 Facebook Pixel and Google Tag Manager

We employ Facebook Pixel and Google Tag Manager to enhance our marketing efforts and gain insights into user interactions. These tools collect data on your website behavior, such as page views and interactions with our content. This information helps us deliver more relevant content and improve our services.

3. How We Use Your Information

We utilize the information we collect for various purposes:

To provide and enhance our products and services.
To customize your experience on our website based on your preferences.
To send newsletters or updates that you have subscribed to.
To analyze website usage and track performance for continuous improvement.
To optimize marketing campaigns to provide you with relevant content and offers.

4. Sharing Your Information

We may share your information under specific circumstances:

With service providers who assist us in delivering our products and services, subject to strict data processing agreements that ensure GDPR compliance.
With our trusted marketing and analytics partners, including Facebook and Google, who help us understand user behavior and preferences.
When required by law or legal processes, we may share information with authorities, subject to legal obligations.

5. Your Choices and Control

We respect your rights and choices concerning your data:

You can opt out of marketing communications at any time by using the unsubscribe link provided in our communications.
Control your cookie preferences through your browser settings to manage tracking technologies.
You have the right to request access, correction, or deletion of your personal information.
Adjust your Facebook and Google ad preferences to tailor your advertising experience.

6. Security

We take data security seriously and implement robust measures to protect your information. While we use reasonable security measures, it’s important to note that no method of transmission over the internet is entirely secure. We continuously update our security protocols to adapt to evolving threats and vulnerabilities.

7. Contact Information Usage

If you have provided your contact details through our lead generation campaigns, we may use this information for the following purposes:

To contact you for marketing or promotional purposes based on your expressed interests and preferences.
To fulfill your requests and provide information you have sought from us.

8. Changes to this Privacy Policy

This privacy policy may be updated periodically to reflect changes in our practices, operational needs, or legal requirements. The Company may modify this Privacy Policy at any time without notice.

9. Contact Us

For any questions, concerns, or requests related to your privacy or this privacy policy, please contact us at info@maestrohospitality.com. We are here to assist you and address any inquiries promptly.

10. Acceptance of Privacy Policy

By using our website, you signify your agreement with the terms outlined in this privacy policy. If you do not agree with these terms, please refrain from using our website. Your use of our website implies consent to the policies and practices described herein.

11. Confidentiality of Personal Data (GDPR Compliance)

We prioritize the confidentiality and security of your personal data, fully aligning with the General Data Protection Regulation (GDPR) and other relevant data protection laws. Your personal information is stored securely, with access limited to authorized personnel and necessary third parties, all of whom are bound by stringent confidentiality and data protection agreements. We will never sell or trade your personal data, and your information will only be used for the explicit purposes outlined in this privacy policy. Rest assured that we maintain the highest standards to protect your data from unauthorized access, disclosure, alteration, or destruction.

12. Use of Google reCAPTCHA v3

We use Google reCAPTCHA v3 on our website to protect against spam and abuse. reCAPTCHA v3 is a service provided by Google LLC that helps us determine whether a user is a human or a bot. This is done by collecting and analyzing information about user behavior, including but not limited to:

User interactions on the website (e.g., mouse movements, time spent on the page, and other non-identifiable behavioral metrics)
IP address
Browser and device settings
Date and time of interaction

This data is collected in accordance with Google’s Privacy Policy and Terms of Service.

By using our website, you agree to the processing of your data as outlined above. The information collected is used solely for the purposes of preventing spam and abuse and is not used for any other purpose.

Why We Use reCAPTCHA

We implement reCAPTCHA to ensure the security and integrity of our website and services. It helps us to:

Protect the website from automated bots.
Improve user experience by minimizing unnecessary security challenges for human users

How We Handle reCAPTCHA Data

We do not use the information collected by reCAPTCHA to identify individual users.
Data collected through reCAPTCHA is not stored on our servers but is sent directly to Google for analysis.

Your Privacy Rights

For more information on how Google processes your data, please refer to Google’s Privacy Policy. If you have any concerns about the data collected, feel free to contact us at info@maestrohospitality.com.